One Big Lie We All Like to Tell Ourselves

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Okay, speak up. Who else likes to think we all make smart, logical buying decisions, based on facts and research and not on emotion? Like most of the successful entrepreneurs – we often give ourselves too much credit. No. I’m not saying we’re a bunch of suckers – but there’s irrefutable proof that the real ...

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A Surprising Strategy We Can Learn from the Deadliest Catch

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If an alien were to look down from his UFO at the balance of power in today’s organizations, who would carry more weight: employees or bosses? Think about it. Bosses hold a vision, create a game plan, and put the power into the employees’ hands to implement it correctly. It’s not the football coach who ...

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Why Bad Reviews Are Good For Business

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It may sound ridiculous, but negative reviews are not always a bad thing… You must be thinking, “Charlie’s finally lost it… of course bad reviews are bad for business!” Well, you might be only half right Bad reviews help your business in two important ways. The first one is simple: bad reviews give you an ...

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One Krispy Kreme Employee Gives Us a Lesson in Awesome Customer Service

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Plenty of companies claim to have great customer service. And while many of them do, we don’t see too many examples of an employee going truly above and beyond to meet the needs of the customer… In a popular Youtube video, though, one Krispy Kreme employee totally shatters expectations and shows her dedication to providing ...

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A Million Dollar Lesson from a Little Blood, Sweat, and Tears (Literally!)

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On Saturday, I took part in one of the most physically and mentally grueling events of my life… The Tough Mudder. If jumping into ice cold water wasn’t enough… you had to withstand jumping over fire, electrocution (yes, you read that right!), climbing over 12 foot walls, and getting so covered in mud that it’s ...

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The Seemingly Small Trust Factor That Packs a HUGE Punch!

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Trust is a huge part of why anyone makes a purchase – it doesn’t matter what it is, from a pair of socks to a luxury car, a software license to a cup of coffee. Believe it or not, trust is involved in every transaction. By making a purchase – any purchase at all – ...

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